Description

Role Title: Client Services Executive

Reporting To: Head of Operations and Client Care

Location: Leicester, UK

This is a wide-ranging role, primarily supporting the commercial area of our business. Your day might involve helping to onboard a new client with training and best practice guidance; desk-based research; identifying potential clients, researching a new market, and speaking with and supporting existing clients. You’ll also support our Client Partners with their business proposals and client training.

Working for a small but growing tech business has huge benefits; we’re fast-paced, agile, full of ideas and welcome creative thinkers. You’ll be part of a small and supportive team and there’s plenty of opportunity for growth and development. We have a small office in the centre of Leicester which is where this role will be based. However, due to the current pandemic, a mix of home working and limited socially-distanced office working will be offered.

 

Key Performance Indicators

To provide responsive and thorough support to your Client Partners which in turns leads our clients to renew and expand their use of our technology. To have happy and informed clients.

 

Salary and benefits

We offer a competitive salary depending on experience with 25 days’ annual leave and a day off for your birthday.

We provide a supportive and welcoming environment where we encourage people to develop and grow their experience and will actively promote from within should the opportunity arise.

 

Key Responsibilities

Client training and support

To provide initial and ongoing support and training to new and existing clients on our technology platforms. Helping clients to make the most of their licence agreements by providing best practice guidance and advice. Be the first line of support for any technical queries and identify who within the business is best to assist in finding a solution.

Report creation and dissemination

Put monthly reports together based on client activity across our technology. This will involve downloading reports, understanding the data, and then creating client-friendly documents to present the information. Support Client Partners in creating presentations and supporting documents to help in the development of client relationships.

New business research

To conduct desk-based research into targeted business sectors as identified by the team to identify potential clients but also better understand the scope of the market at the time.

Direct marketing and brand-building

To build up a personal LinkedIn list of contacts and to develop and /or share interesting pieces relevant to the market in order to raise the profile of the brand and product.

 

Key Skills

Able to confidently develop varied relationships (business, third party and client) Flexible, full of ideas and happy to share them Have a team-focused mentality and a ‘willing to lend a hand’ attitude Attention to detail and strong organisational skills Ability to disseminate data into useful reports Professional attitude in your manner and comms both externally and internally, virtually and face-to-face Ability to prioritise and re-prioritise workloads depending on the needs of the day Be ambitious to develop and progress within a small business Experience: Previous experience of working within a commercially focused business, ideally within the recruitment comms industry Evidence of working on and interacting with third parties including clients Proficient in using all Microsoft Office tools Excellent presentation skills – face to face, over the phone and via proposals and documents

Background

Meet & Engage is a fast-moving recruitment tech business. We have an award-winning chat technology used by employers like Virgin Media, Deloitte, Accenture and the Met Police. Our products include Live Chat, Candidate Experience Chatbots, and Timeline our onboarding platform.

We have a small but growing team of people, mainly based in the UK – some working remotely or at our HQ in Leicester. Our clients are primarily UK-based, but we have an ever-growing presence overseas, particularly in the US, Europe and Asia Pacific. We work hard to deliver an excellent customer experience and our team understand the market and our client base.

 

Location

Leicester, UK

 

To Apply

To apply, please send your CV to sarah.brown@meetandengage.com