Our live chat technology enables organisations to host fully-branded group or 1 to 1 live chat events with candidates at any stage of the recruitment journey. These events can maintain engagement post-campus rounds, offer application guidance, and keep candidates warm post-offer. Live chat fosters interaction, provides support, and builds a sense of community.
How live chat solves key recruitment challenges:
Lack of personalisation
Problem:
Traditional methods feel impersonal and disengaging.
Solution:
Live chat enables branded 1 to 1 or group chats, delivering personalised interactions that resonate with Gen Z’s preference for authenticity.
Low engagement and drop-offs
Problem:
Long recruitment timelines can lead to disengagement.
Solution:
"Keep in touch" events sustain interest and provide timely updates, reducing uncertainty and maintaining enthusiasm.
Difficulty showcasing culture
Problem:
Emails and job posts fail to reflect company culture.
Solution:
Real-time virtual events highlight values and team dynamics, creating a sense of community.
Complex application processes
Problem:
Candidates often find processes confusing, lowering completion rates.
Solution:
Application guidance via live chat clarifies steps, boosting confidence and motivation.
Scaling recruitment events
Problem:
In-person events are costly and time-intensive.
Solution:
Virtual events are scalable and accessible, eliminating logistical barriers.
Preference for instant communication
Problem:
Gen Z finds traditional email slow and disengaging.
Solution:
Live chat mirrors their preferred platforms, offering instant, interactive communication.
Maintaining candidate warmth post-offer
Problem:
Candidates may lose interest or accept other offers.
Solution:
Post-offer engagement events build anticipation, strengthen bonds, and reduce dropouts.
Group chat events: how it works
Share a link to your branded portal.
Automate pre/post-event communications.
Add content to your event lobby.
Use engagement tools like polls and content sharing.
Gather feedback via NPS tools and access full data/MI.
Virtual helpdesk 1 to 1 chat: how it works
Set up chat times and include links in emails or ATS comms.
Receive notifications when candidates join.
Enable multiple recruiters to assist and tag FAQs.
Integrate with our FAQ Chatbot for seamless query handling.
Live chat ensures swifter, more informal interactions, streamlining the recruitment journey for both organisations and candidates.
Watch now: How Accenture use live chat to deliver a great candidate experience efficiently