Meet & Engage

Live Chat

Our live chat technology enables organisations to host fully-branded group or 1 to 1 live chat events with candidates at any stage of the recruitment journey. These events can maintain engagement post-campus rounds, offer application guidance, and keep candidates warm post-offer. Live chat fosters interaction, provides support, and builds a sense of community.

How live chat solves key recruitment challenges:

Lack of personalisation

Problem:

Traditional methods feel impersonal and disengaging.

Solution:

Live chat enables branded 1 to 1 or group chats, delivering personalised interactions that resonate with Gen Z’s preference for authenticity.

Lack of Personalisation

Low engagement and drop-offs

Problem:

Long recruitment timelines can lead to disengagement.

Solution:

"Keep in touch" events sustain interest and provide timely updates, reducing uncertainty and maintaining enthusiasm.

Difficulty showcasing culture

Problem:

Emails and job posts fail to reflect company culture.

Solution:

Real-time virtual events highlight values and team dynamics, creating a sense of community.

Difficulty Showcasing Culture

Complex application processes

Problem:

Candidates often find processes confusing, lowering completion rates.

Solution:

Application guidance via live chat clarifies steps, boosting confidence and motivation.

Scaling recruitment events

Problem:

In-person events are costly and time-intensive.

Solution:

Virtual events are scalable and accessible, eliminating logistical barriers.

Preference for instant communication

Problem:

Gen Z finds traditional email slow and disengaging.

Solution:

Live chat mirrors their preferred platforms, offering instant, interactive communication.

Maintaining candidate warmth post-offer

Problem:

Candidates may lose interest or accept other offers.

Solution:

Post-offer engagement events build anticipation, strengthen bonds, and reduce dropouts.

Maintaining Candidate Warmth Post-Offer

Group chat events: how it works

  • Share a link to your branded portal.
  • Automate pre/post-event communications.
  • Add content to your event lobby.
  • Use engagement tools like polls and content sharing.
  • Gather feedback via NPS tools and access full data/MI.

Virtual helpdesk 1 to 1 chat: how it works

  • Set up chat times and include links in emails or ATS comms.
  • Receive notifications when candidates join.
  • Enable multiple recruiters to assist and tag FAQs.
  • Integrate with our FAQ Chatbot for seamless query handling.

Live chat ensures swifter, more informal interactions, streamlining the recruitment journey for both organisations and candidates.

Watch now: How Accenture use live chat to deliver a great candidate experience efficiently

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