FAQ Chatbot
An FAQ chatbot is brilliant for teams managing high volumes of graduate and apprentice applications – it will streamline processes, improve efficiency, and enhance the candidate experience. Choose from a fully automated solution or include the option to handover to live chat within office hours.
High Volume Management: FAQ chatbots can handle hundreds of inquiries simultaneously, reducing the workload on human team members.
Consistency: They provide uniform responses to frequently asked questions, ensuring that all candidates receive the same accurate information.
Candidate Convenience: Candidates can access information 24/7.
Reduced Response Time: Instant responses to questions minimise delays and help keep candidates engaged in the process.
Focus on Complex Tasks: By automating routine queries, team members can concentrate on higher-value activities.
Scalable Solutions: As the volume of applications increases, chatbots can scale without requiring additional human resources
Reduced Operational Costs: Automating responses to common queries lowers the need for extensive customer service teams or overtime work during peak application periods.
Clarity and Transparency: Chatbots can provide clear guidance on the application process, timelines, and requirements.
Personalised Interaction: Our FAQ chatbot can customise responses based on user input, providing a more tailored experience.
Common Question Trends: FAQ chatbots can track the most frequently asked questions, helping teams identify areas where their communication or processes can be improved.
Explaining how to submit documents, deadlines, and eligibility criteria.
Directing candidates on where and how to check their application status.
Assisting with login issues or troubleshooting application portal problems.
Your FAQ chatbot can be integrated into your other HR tech or can standalone and be shared with candidates via a link (from your ATS comms, careers site, email sign-off, on your Out of Office).
