One of our clients, a multinational professional services firm, recently saw spectacular improvement in the efficiency and effectiveness of their FAQ processes, through small edits to their chatbot and live 121 chat processes.
Regularly reviewing processes and user experience data can yield simple solutions that have huge effects on efficiency and candidate experience.
Provide a consistent engagement experience, regardless of introduction method. As we approach busy season in the world of graduate recruitment and Early Careers teams are finalising their on-campus plans, one question keeps popping up – ‘how do you capture candidate details quickly when meeting in-person or online, and how do you then keep engagement going?’ …
You’ve met great students on campus and virtually – now what? Read More »
Consistency is one of those words that gets used in so many areas of life. We’re often told that without it, we won’t achieve our goals, but if we master it – wow! – the world will be our oyster. It’s hard to argue against this logic; whether you’re talking about training to run a …
Consistency is key: providing equitable engagement Read More »
In an economic downturn like the one we currently find ourselves in, the headlines full of large-scale layoffs and economic doom and gloom can make it hard to know where to focus our energies. From the tech layoffs that dominated the headlines earlier in the year, to daily updates on the continuing impact of the …
Support your early careers candidates with a personalised hiring journey that adds real value If you recruit in the Early Careers space, typically you’ve set a multi-stage hiring journey which will take several hours to complete over a period of weeks or potentially months. You’ll have designed your hiring journey to achieve the best outcomes …
Personalisation is something we take for granted in almost all aspects of our lives, to the point it stands out when we’re treated in an untailored way. It feels clumsy, out of sync and off-putting. You know the sort of thing; the email arriving saying ‘Dear First Name’ rather than your actual first name. It’s …
The power of positive personalisation: it’s more than getting the name right! Read More »
A few weeks ago I hosted a panel webinar with three experts in the early careers space. Olwen Watson, Global Emerging Talent Selection Operations Lead at HSBC, Grace Clayton, Head of Volume and Early Talent Assessment at Cappfinity and Dr Iwi Ugiagbe-Green, Faculty Head of Award and Progression Gaps at Manchester Metropolitan University, joined me …
Right support at the right time: empowering your future talent during the hiring journey Read More »
Where the economy is concerned, it seems that the post-Covid rollercoaster is set to continue for some time. We know the UK is in recession, but predictions on how long it will last—and how severe it will be—fluctuate from week to week. In 2022, The Conference Board predicted that the UK economy would shrink by …
The boomerang employee: why offboarding has become as important as onboarding Read More »
Embracing Equity and Promoting Positive Change Every year on 8th March, we celebrate International Women’s Day (IWD). This year’s theme is #EmbraceEquity, which is about celebrating a world where difference and value is embraced. The history of International Women’s Day dates back to 1908, when 15,000 women marched through New York City, demanding better working conditions, voting rights, …
The value of recruiting apprentices and embedding them into your business For so many years, apprenticeships have struggled to throw off their ‘less than’ image, but it’s beginning to feel as though that misconception is firmly on the move. The impact of the Baker Clause on careers education between school years 8 and 13 should start to …
If you don’t hire apprentices, what does that mean for your social mobility agenda? Read More »